Pacific Security

Quality Employees

Our people make us a leader in the security industry.

Our services have a strong reputation because we hire people who have the attitude and drive to excel in their role. Because cultivating a workforce with integrity and pride is so important to use, we enjoy a high average employee tenure.

Pacific Security Recruitment Specialists thoroughly screen potential officers. To become an officer, applicants must have the following minimum qualifications:

  • Be at least 18 years old; 23 years old for vehicle patrol officers.
  • Be a U.S. citizen or be able to provide documentation permitting residency and authorization to work.
  • Able to meet Washington State Department of Licensing standards.
  • Able to provide courteous and considerate customer service.
  • Able to de-escalate and provide situational resolution.
  • Exhibit integrity, ethical judgement, and professional composure.
  • Maintain neat, well-groomed appearance.
  • Possess a high school diploma or equivalent.
  • Able to read, write, and comprehend directives and instructions in English as issued by the company and client management.
  • Able to complete forms and reports as required in performance of duty.
  • Be physically and mentally able to perform the functions of a security officer, including, standing or walking for entire shift, climbing stairs or ladders, and lifting or carrying objects weighing up to 50 lbs.

Pre-assignment training

Initial training is provided to new officers during an eight-hour orientation session. We go beyond what’s required by the Washington Department of Licensing and including the following in our program:

  • Mandatory driver drug screening
  • De-escalation training
  • Proper report writing
  • Complaint and conflict resolution training
  • Officer safety and preparedness
  • Physical safety strategies
  • Bloodborne Pathogens Training (BBP)
  • Customer service standards
  • Professional standards, including diversity awareness
  • Access control methods

Guards who are hired and already licensed through another company do not have to go through the required training if their license is still active or expired. But those guards are given a class on our policies and a refresher on legal powers and limitations as well as report writing to ensure they understand Pacific Security’s standards of conduct.

Post assignment training

Once a Security Officer is issued a guard license, they are required to conduct post assignment training to renew their license annually.

  • During the first year of being a Security Officer, they must complete eight hours of training.
  • After the first year, Security Officers must complete four hours of training per year.
  • Pacific Security recognizes that getting CPR/AED/First Aid training can be difficult due to schedules. This is why we offer CPR/AED/First Aid training to our Security Officers from HSI certified instructors located at all four of our offices across the state. 

Pacific Security invests the time and resources to make sure all personnel have the knowledge and tools required to excel at each post. The Onsite or Lead Supervisor consistently monitors and corrects any deficient performances in real time, so issues are identified, addressed and resolved before they become a problem for the client.

Pacific Security Operations Managers develop site management plans to ensure client post orders are met and to recognize any additional training our security officers may need. To promote officer success and retention, they constantly monitor and provide constructive feedback.

Management of Aggressive Behavior (MOAB®)

One of our most important, in-depth training programs is MOAB, which teaches guards how to recognize, reduce and manage violent and aggressive behavior. While this is not required training for guards, it can be requested by clients who prioritize this type of conflict resolution.

MOAB is a four-hour, in-classroom program taught by at least four certified trainers. It counts toward a guard’s post-assignment training and is overseen by MOAB Training International, Inc. Once the MOAB course has been completed, a test is given to participants and, if certification is obtained, it’s active for a two-year period.

MOAB objectives
  1. Teach principles, techniques, and skills used to recognize, reduce, and manage anxious, aggressive, and violent behavior. 
  2. Provide effective and compassionate methods of dealing with anxious or aggressive people.
  3. Gain personal empowerment through increased confidence and skills used during threatening situations.
  4. Minimize potential for injury to bystanders and the individual(s).
  5. Reduce fear in stressful circumstances by increasing the ability to successfully react.
  6. Reduce liability risk for inadequate, unnecessary, or improper control of aggressive and violent behavior.

ASP Training

Our in-house trainers are certified to instruct Armament Systems and Procedures (ASP) and train our security officers that work at sites where armed security is needed. We offer two ASP programs to our team.

The ASP Basic Certification (ABC) is a field-level program that teaches officers the appropriate operational use of ASP Tactical Restraints and ASP Performance Flashlights. Training topics include basic carrying and drawing techniques and the procedures for defensive use of these arms. 

In addition to the field-level ABC program, we provide advanced training through ASP Instructor Certification (AIC). In addition to topics covered in the ABC program including the operational use of the ASP Tactical Restraints and Performance Flashlights instruction, this advanced program also trains officers how to instruct ASP Basic Certification classes. ABC and AIC certifications are awarded following written and hands-on evaluations confirming officers meet performance and knowledge standards.

SkillSets Online

SkillSets Online provides online Professional Development training including professional growth subjects as well as IT focused subjects including a wide range of virtual hands-on IT labs.

Our security officers deserve excellent leadership. This is why we require all Field Supervisors and above to complete Leadership courses through SkillSets focusing on motivation, coaching, inspiration, accountability, and defining alternate solutions to a problem. Pacific Security employees are encouraged to continue to grow whether it’s in the security field or not. This is why we have SkillSets available to them. SkillSets gives security officers online access to management, communication, customer service, privacy, cybersecurity, Microsoft, PMI, Six Sigma, AI in the workplace, Compliance, HR, budget planning and IT professional courses.